Cancellation
A Pro pass is a single payment for 30 or 365 days. It never renews by itself and no payment mandate is created, so there is nothing to cancel. When the pass ends, your account returns to the free plan and you are not charged again.
7-day refund
- You may ask for a full refund within 7 days of the payment date, for any reason.
- Write to us at support@Cargoforge.in, giving the email address on your account, the payment date and, if you have it, the Razorpay payment ID shown on your receipt in Billing.
- We confirm refund requests within 2 working days.
- Approved refunds are sent to the original payment method through Razorpay and normally reach your account within 5 to 7 working days, depending on your bank.
- When a refund is made, the Pro access bought with that payment ends.
After 7 days
After 7 days a pass is not refundable for unused time, except where the law gives you that right or in the cases below.
Payment problems
- Money debited but Pro not active. Open Billing in your account; the status page rechecks the payment with Razorpay. If Pro is still not active after 30 minutes, write to us. We will either activate the pass or refund the amount in full.
- Charged twice for the same pass. The duplicate payment is refunded in full.
- Payment failed. A failed payment that was debited is normally reversed automatically by your bank or Razorpay within 5 to 7 working days.
Service delivery
CargoForge is a digital service. Nothing is shipped. Pro features become available in your account as soon as the payment is confirmed, usually within a minute. See the delivery policy.
Questions
Reach us through the help and contact page. See also the terms of service.