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CargoForge

Help

Help and contact

Quick answers first. If yours is not here, send a message and we will reply by email.

Common questions

How do I make my first lorry receipt?

Open the lorry receipt tool, fill in your company, the consignor and consignee, the goods and the freight, and press Download PDF. The preview on the right shows the document as you type. No account is needed.

How do I save documents and number them automatically?

Create a free account. Leave the number box empty when you save and the next number in your series is used (for example LR-0001, LR-0002). You can change the prefixes in Settings. The free plan saves 10 documents a month.

How do I put my logo on the PDF?

Upload a PNG or JPG logo (up to 200 KB) in Settings. It is printed on PDFs while your account has an active Pro pass.

I paid but my account still shows Free. What should I do?

Open Billing in your account. The payment status page checks with Razorpay and activates Pro as soon as the payment is confirmed, which can take a minute or two for some methods. If money was debited and Pro is not active after 30 minutes, write to us with your account email and the Razorpay payment ID.

How do I get a refund?

Write to us from your account email within 7 days of payment. The full amount is refunded to the original payment method. See the refund policy for details.

I forgot my password.

Open “Forgot password” on the login page. Where reset by email is switched on, a link valid for 60 minutes is sent to your address. Otherwise send us a message from the contact form on this page using your account email, and we will send you a one-time reset link.

How do I delete my account and data?

Go to Settings, then Account. You can download all your data as a file and delete the account yourself. Deletion removes your documents, trips and parties immediately. Payment records are kept for as long as tax law requires, without your account details.

The PDF shows boxes instead of my text.

The PDF prints English letters and numerals. Text typed in Hindi or other Indian scripts does not print correctly yet. Please enter names and addresses in English for now.

Contact us

For account, payment and refund questions. Please do not send card numbers, OTPs or passwords.

About the operator

Operated by
CargoForge
Phone
7997770220
Address
Marvel, Khaitalpur, Kukatpally Hyderabad-500085

Policies: refunds, privacy, terms.